Privacy Policy

1. Introduction

Sujatha Tours & Travels ("we", "us", or "our") operates the website taxiservicesinmangalore.com and provides taxi, cab rental, and tour services in Mangalore and across Karnataka. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

2. Information We Collect

When you use our website or book our services, we may collect:

• Personal Information: Name, phone number, email address, and pickup/drop-off locations provided through our contact form, WhatsApp, or phone calls.
• Booking Details: Travel dates, vehicle preferences, number of passengers, and trip itinerary.
• Device & Usage Data: IP address, browser type, device information, pages visited, and time spent on our website — collected automatically via cookies and analytics tools.
• Payment Information: If you make online payments, transaction details are processed by third-party payment gateways. We do not store your card or bank account details on our servers.

3. How We Use Your Information

• To process and confirm your taxi or tour booking.
• To communicate with you regarding trip details, driver assignment, and updates.
• To respond to enquiries submitted via the website, WhatsApp, or phone.
• To improve our website, services, and customer experience.
• To send promotional offers or service updates (only with your consent — you can opt out at any time).
• To comply with legal obligations under Indian law.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly (form submissions, session management).
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This data is anonymised.
• Advertising Cookies: We may use Meta (Facebook) Pixel and Google Ads remarketing tags to show relevant advertisements to website visitors.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your information only in these cases:

• Service Fulfilment: With our drivers and fleet partners to complete your booking.
• Payment Processing: With secure third-party payment gateways for transaction processing.
• Analytics & Advertising: With Google Analytics, Google Ads, and Meta Platforms for website analytics and ad performance measurement.
• Legal Compliance: When required by law, court order, or government authority under applicable Indian legislation.

6. Data Security

We implement reasonable security practices as required under the IT Act, 2000 and its associated rules. Our website uses SSL/TLS encryption for data transmission. While we take all practical steps to protect your data, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian law. Booking records and enquiry data are typically retained for up to 3 years for business and legal purposes. You may request deletion of your data at any time by contacting us.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion (erasure) of your personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Data Protection Board of India if you believe your data rights have been violated.

To exercise any of these rights, contact us at info@taxiservicesinmangalore.com or call +91 93538 04025.

9. Third-Party Links

Our website may contain links to third-party websites such as WhatsApp, Google Maps, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child's data has been collected without parental consent, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: